We are committed to protecting your privacy. Therefore we want to inform you about the data we hold on you, how it is stored and how or if it is shared with third parties.

The data we hold

For every person receiving treatment by Neuro Physio at Home we collect the following personal data when you arrange or attend your initial appointment with us:

  • Name
  • Address
  • DOB
  • Email and/or phone number
  • GP/ Consultant details
  • Medical information about your condition
  • We may ask about health insurance policies you may have.

In accordance with our professional standards and legal requirements we keep therapy notes including initial assessment findings, diagnosis, a summary of review visits and any communication received from other professionals regarding your care.

How data is used

We primarily use your data to contact you about issues pertaining to your direct care, such as arranging appointments, invoicing for services and as a legal requirement of medical record keeping.
We may use your data to seek your views/ opinions on the services we provide or notify you of changes to our service

How data is stored

We operate on a paperless basis storing all the data we collect electronically. We use password protection on all our devices and files containing personal data. Our software for storing client records supports two-factor authentication, uses off site cloud storage in servers based in Dublin and is encrypted using 256bit encryption.

Sharing of personal information

With your consent your personal information may be shared with other health professionals or relevant parties as part of your care such as providing your consultant with a progress report or a summary for your insurance company.

This information may be shared if required to meet a legal obligation or if deemed in the client’s best interests.

Accessing your information

You have the right to request a copy of the information we hold on you which we aim to provide within 30 days of the request. You can make this request by contacting us as detailed below:

Any questions about this advice should be directed to or writing to

Neuro Physio at Home, 22 Invergarry Avenue, Holywood, BT18 0ND.